We hope you saw our announcement earlier this week about our dining room staying closed for May and re-opening on June 1st.
With that said, we have a lot of overly exciting changes coming, including a new locally sourced focus on our food menu. This means that supporting RPG will be supporting more than just one local business, but also the wider ecosystem of small businesses that sustains local food. We will also put into place stringent policies on sanitation and social distancing, so that you feel safe at RPG. However, today we want to tell you how we are going to be taking care of our staff even better than before.
When we reopen there will be a lot of changes. We will only be seating at half-capacity. Our bar seating, community table, and all our events will be unavailable for the foreseeable future. We will have extremely strict rules on games including quarantining them between play, among other things.
As you all know, RPG is not just another restaurant and bar. Our staff has been not only running a full-service restaurant and full cocktail bar but on top of that has also been helping you navigate a library of over 1,000 board games. They have been supporting events at RPG almost nightly throughout the week, from trivia, to Adventurers League, to college nights, member nights, and more. They have been making sure that our members are provided for when they come in our doors… our staff does so much more than a typical restaurant and bar and has done it without complaint.
Now, with COVID-19, we are asking our staff to step up again and be a crucial part in all of these new changes, requiring more of them than ever before to make everyone feel comfortable, sanitary, and safe at RPG.
We did not see how this was fair or right for us to ask even more of them at just $2.13 an hour.
With that: Starting May 20th, all hourly staff will be paid $15 an hour minimum, and in lieu of tips and to support our staff we will be adding a 15% hospitality fee to all orders. You read that right. RPG will no longer be accepting tips.
This decision was not made lightly. We have been discussing making a change like this for a long time, but it became clear that if we wanted to take care of the people that take care of you we needed to make changes. We are proud of our staff and want them to be proud to serve you.
We feel this is the right move and the right time to show those that work alongside us day in and day out that they are worthy of a livable wage and a stable paycheck. We hope you support this as well.
If you have questions, please email us directly at firstname.lastname@example.org, we will be happy to answer them.
The RPG ownership team
Nate, Dan, Betsy, Meghan, and Matt
Our fee allows us to pay our staff a livable wage of $15 an hour without having to rely on tips. It allows us to provide them a steady paycheck and gives them peace of mind during a difficult time while still providing an excellent full-service experience to our guests.
Out the gate the 15% goes entirely to our staff, allowing us to increase wages to $15 an hour. But it does not remotely cover all of our labor costs.
Down the road should the 15% cover all our labor costs then anything that would eventually be beyond our labor costs we would still use to benefit our staff but in other ways that are sometimes less tangible. Some examples would be hiring additional staff for expanded RPG services or positions, cost of living raises, providing our staff with additional equipment or tools that makes their lives easier while working, company-wide insurance that is better than what the marketplace offers, etc.
In the end, the fee will always go towards taking care of our staff. That is the sole purpose of the fee.
A hospitality fee is a fee added to your bill and replaces any typical tip structure. Our hospitality fee is 15% and is added pre-tax so that the fee is lower for our guests.
The fee is added to all orders because our kitchen staff is working just as hard to serve you whether or not the order is for carry-out or full service and this service fee is supporting all of our staff.
This officially goes into effect on May 20th, 2020.
Whether or not you want to still tip up to you, but there will not be any requirement to do so nor expectation, nor will there be a line for tipping on receipts moving forward.